7/13/2023 0 Comments Southwest airlines reviews 2015![]() ![]() Moreover, the woman’s title poses a great liability on her. Therefore, the individual’s academic background did not imply that she should be treated with a greater degree of respect. First, all passengers should be regarded equally. The statement made by the woman has hurt her case. If the officers had not removed her from the plane, the flight might have been delayed causing inconvenience and financial losses to other passengers. Apart from that, the woman’s behavior not only disturbed the peace but also could result in increased expenses for other customers. Since the individual did not meet this requirement, the police representatives had to act in accordance with their regulations (Guffey & Loewy, 2015). ![]() It was the responsibility of the woman to leave the plane as requested by the officers. Moreover, the woman did not agree to leave the plane thus, the flight attendants had to invite the police. If they did not meet this guideline, the company would break their corporate policy. In addition, the policy of Southwest Airline clearly states that “a Customer (without a medical certificate) may be denied boarding if they report a life-threatening allergic reaction and cannot travel safely with an animal onboard” (“Passenger is escorted off Southwest flight,” 2017, para. Nonetheless, the decision made by the airline’s workforce was reasonable since they could not jeopardize the health of the woman therefore, they were forced to deplane her instead of risking her well-being (as well as receiving charges if the woman died of allergy during the flight). The video of this accident reveals a person who is extruded by two strong men, which seems rather radical (CBS North Carolina, 2017). Nevertheless, the woman refused to leave the aircraft, and the police officers had to use their physical force to remove her from the plane. However, the individual did not provide evidence to prove her health condition, and the employees needed to deplane her (“Passenger is escorted off Southwest flight,” 2017). According to the case, the woman claimed that she had an allergy to animals and asked the flight attendants to remove the pets from the board. It can be argued that Southwest Airlines have addressed the situation under analysis correctly and adequately. The purpose of this paper is to review a situation that has recently taken place on board of Southwest Airlines. Multiple cases have occurred when both customers and airline employees have exhibited improper practices. It should be noted that aviation industry is a quite complex area of business.
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